Puppynova® Products are exclusively available through this online store. That's why we can guarantee the best price.
If you want to know more detailed information, please check the dedicated “Shipping Info”
Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
After getting the shipment confirmation mail it can take up to 3 days until the tracking code is active. If you still experience problems please don’t hesitate to hit us up via infopuppynova@gmail.com
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Payment
We accept several currencies. Kindly note different payment methods support different currencies when checking out.
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
Terms
Purchasing something online should be fair, easy and without nasty surprises. In our Terms Of Use you can read everything about our business identity, guarantees, warranty and more.
Of course your information is protected. You can find everything about in our Privacy Policy.
Account
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.
Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.
We will offer this function in the near future.
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
Collabs
That depends. We are very selective in collaborations with influencers, but if you as a person/brand are a good fit with us as a team/brand, we can definitely work something out!
